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Terms of Service

The rules for using StrawPoll. Version of 3 November 2026.

This page is also available in German and French. If the versions differ, the German version applies.

1. Scope

StrawPoll is operated by Gregor Krambs Internet GmbH & Co. KG, Margaretenstraße 46, 20357 Hamburg, Germany (“we”, “us”). These terms apply to everyone who uses StrawPoll: people who visit the site, vote in or answer polls, create polls, forms or sign-up sheets, sign up for an account or buy a paid plan or credits (“you”). By using StrawPoll, you agree to these terms. If you don’t agree, please don’t use StrawPoll.

How we handle personal data is described in our privacy policy. If you use StrawPoll as a business or organization to collect personal data, our data processing agreement also applies and prevails over these terms on the processing of personal data.

2. Our rules

Our rules are simple: create polls, share your opinion and have fun. Don’t try to hurt or embarrass others, or put their names in a bad light.

  • Don’t create polls, forms or meetings that contain illegal, abusive or offensive content.
  • Don’t post illegal, abusive or offensive answers or comments.
  • Think twice before entering anyone else’s personal information into a poll.
  • You alone are responsible for the content you post on StrawPoll.
  • In serious cases, we cooperate with law enforcement, as described on our transparency page.

3. Your account

You must have reached the age of majority where you live to create an account, or have your parent’s or guardian’s permission to use StrawPoll. Please give us accurate information and keep your email address up to date, so we can reach you about your account and your purchases.

Keep your sign-in details secret. You are responsible for what happens in your account. Each account is for one person: sharing an account with others is not allowed. To work together, invite your team to a workspace instead.

4. Your content

Polls, answers, comments, images and other content you post stay yours. You give us the right to store, copy, display and process them as far as needed to run StrawPoll, for example to show your poll to the people you share it with and to show results according to your settings. This right ends when you delete the content, except where others have already received it, such as votes cast in another person’s poll.

You confirm that you have the rights to everything you post, and that it does not infringe anyone’s copyright, trademark, privacy or other rights. If your poll collects personal data from others, you are responsible for having a legal basis for it and for informing them as the law requires.

Content goes live without being checked by us first. We don’t have to monitor it, but we may remove or block content that is illegal or breaks these terms. How we moderate, and how you can object to our decisions, is described on our transparency page.

Polls are created by our users. Their content is neither created nor endorsed by StrawPoll. To report content, see reporting illegal content.

5. What you may not do

In addition to the rules above, you may not use StrawPoll to:

  • break the law, or encourage others to do so;
  • infringe our intellectual property or anyone else’s;
  • harass, abuse, insult, threaten, defame or discriminate against anyone, for example because of their gender, sexual orientation, religion, ethnicity, age, origin or disability;
  • spread false or misleading information, or pretend to be someone else;
  • collect or track other people’s personal information without their knowledge;
  • send spam, phish or otherwise deceive people;
  • manipulate results, for example by voting with bots, scripts or many accounts, or by getting around duplicate vote checks, captchas or VPN blocking;
  • upload or transmit viruses or other malicious code;
  • crawl or scrape StrawPoll, or put an unreasonable load on it, other than through our API within its limits;
  • get around or attack the security of StrawPoll or any other site;
  • copy, resell or otherwise exploit StrawPoll, its content or access to it, without our written permission.

6. The service

You can use StrawPoll for free. The free plan is funded by ads; paid plans are ad-free. We keep improving StrawPoll and may add, change or remove features. If a change takes away a major feature of a paid plan you have already paid for, we tell you in advance, and you may cancel and get a refund for the time you haven’t used.

We work hard to keep StrawPoll available and your data safe, but we can’t guarantee that it will always be available or free of errors, for example during maintenance. Results reflect the votes that were cast and the settings chosen by the poll’s creator; we don’t guarantee that they are accurate or representative. Please export data you can’t afford to lose.

StrawPoll may link to other websites or let you connect services from other providers, such as integrations. We are not responsible for them; their own terms apply.

Paid plans and credit packs are sold by our reseller Paddle.com Market Limited, which is the merchant of record and handles payment, invoices and taxes. Your purchase contract is with Paddle, under Paddle’s buyer terms; these terms govern your use of StrawPoll itself. The prices shown at checkout apply, and they include taxes.

  • Annual subscriptions renew automatically every year until you cancel them. You can cancel at any time; your plan then stays active until the end of the period you already paid for.
  • One-time payments cover the months you choose and end without renewing. If you buy another one, it starts when the current period ends.
  • Refunds: if StrawPoll isn’t right for you, contact us within 30 days of a plan payment for a full refund. Credit packs are non-refundable once you have bought them, unless the law says otherwise.
  • Price changes are announced by email in good time before they apply. They don’t affect a period you have already paid for. If you don’t agree, you can cancel before your subscription renews.
  • Credits pay for extras such as email invites, ad-free participants, SMS verification and AI summaries. Credits included in a paid plan are topped up on the 1st of every month and don’t carry over. Credits you buy, starter credits and rewards don’t expire. Credits have no cash value and can’t be transferred, sold or paid out.

Your statutory rights as a consumer, such as the right of withdrawal, are not affected. Details are in Paddle’s buyer terms.

8. Feedback

If you send us ideas, suggestions or other feedback, we may use them to improve StrawPoll without any obligation to you. We don’t have to keep feedback confidential, pay for it or reply to it.

9. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee.

For slight negligence, we are only liable if we breach an obligation that is essential for providing StrawPoll and that you may regularly rely on, and only for the damage that is typical and foreseeable for this kind of contract. Otherwise, our liability for slight negligence is excluded. These limits also apply to our employees, representatives and service providers.

We are not responsible for content posted by our users, including polls, answers and comments, until we become aware that it is illegal.

10. Claims against us because of your content

If someone makes a claim against us because of content you posted or because you broke these terms or the law, you release us from that claim and the reasonable costs of defending it, such as legal fees, as far as you are responsible for it. We will tell you about the claim without delay and give you the chance to help defend it.

11. Ending your use

You can stop using StrawPoll at any time and delete your account in Settings. If you have a subscription, please cancel it before you delete your account.

If you break these terms, we may remove your content, limit features or suspend your account, and in serious or repeated cases close it. We take your interests into account and usually warn you first. If we close your account for an important reason, you remain liable for amounts due until then. If we close a paid account without such a reason, we refund the time you haven’t used.

12. Changes to these terms

We may update these terms, for example when we add new features or the law changes. The current version is always on this page. If you have an account, we tell you about important changes by email at least 30 days before they take effect. If you don’t agree, you can delete your account or cancel your plan before then.

13. Governing law

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live. If you are a merchant, the courts of Hamburg, Germany, have exclusive jurisdiction.

If a provision of these terms is invalid, the rest of them remain valid. If we don’t enforce a right immediately, we don’t give it up.

These terms are available in German and English. If the two versions differ, the German version applies.

14. Contact

Questions about these terms? Email us at support@strawpoll.com. Our full contact details are in the legal notice.