Add a VAT ID at checkout

If you buy for a company, add your VAT ID (also called a tax number) in the checkout. Your invoice then shows your company and its VAT number, and where it applies, VAT is removed from the price.

You have to add it before you pay. Paddle, our payment provider, creates the invoice at the time of payment, so it’s hard to change afterwards.

Add it in the checkout

1. On the upgrade page, pick your plan or credit pack and continue to the checkout. It opens in a window on top of StrawPoll.
2. Enter your email address and your country, and your postal code if it asks for one.
3. Tick I’m purchasing for a business. If you don’t see it, look for Add tax number.
4. Enter your company name and your VAT ID, including the country prefix, for example DE123456789.
5. Check that the total updates, then complete the payment.

What changes on the price

• EU customers: prices include VAT. With a valid VAT ID, VAT may be taken off under the EU’s reverse-charge rules, so the total goes down. Your invoice then shows the net price and notes that you’re responsible for the VAT.
• Everyone else: prices are in US dollars, and taxes are added where they apply. A valid tax number can remove them in some countries.

Which applies depends on your country and is decided by Paddle in the checkout, so what you see before you pay is what you’re charged.

If the number isn’t accepted

Check for typos and that the country prefix matches your billing country. Paddle checks EU VAT IDs automatically, so a number that’s new or recently changed can fail. Try again later, or contact support.

If you forgot it

Contact support as soon as you notice, with the order and your company details. We’ll tell you what can be done for that invoice.

Download your invoices from the Billing page. For renewals, see How subscriptions work.