Payments & invoices
How one-time payments work
Pay for a plan or a credit pack once, with no renewal and no surprise charges.
A one-time payment is exactly what it sounds like: you pay once, and nothing is charged again.
Plans paid once
When you upgrade on the pricing page and choose to pay once, you decide how many months to buy. The plan is active for that time and then ends by itself. We don’t renew it and we don’t charge you again. Your account goes back to Free, and your polls and results stay as they are.
On the Billing page, a plan paid this way is labeled One-time payment, with the date it ends.
Buying more time
You can buy again at any time, even while your plan is active. The new months are added after the end of the period you already have, so nothing is lost. Buying a different plan is queued the same way and starts when the current period ends.
Credit packs
Credit packs are always one-time payments. The credits are added to your account once the payment goes through and never expire. Credit packs are non-refundable.
Switching to a subscription
If you’d rather not think about renewals, switch to the annual subscription from the upgrade page. It costs about half as much per month as paying monthly.
Receipts
Every payment gets an invoice you can download from the Billing page. See Add a VAT ID at checkout if you need it made out to your company.